FAQ's
📌 DefrostCars – Frequently Asked Questions
How can I contact DefrostCars?
You can reach us anytime at Info@defrostcars.com and our support team will be happy to help you.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
Your order will be shipped directly from our international fulfilment centres, including Hong Kong.
Can I change or cancel my order?
Because we process orders quickly, changes or cancellations must be requested within 12 hours of placing your order.
If the order has already shipped, you may still return it once it arrives.
What payment methods do you accept?
We accept:
VISA
Mastercard
American Express
PayPal
When will my order be processed?
Orders are processed Monday to Friday, usually within 1–3 business days, and shipped the next working day.
Please allow extra time during holidays or sale periods.
How long will my order take to arrive?
Due to seasonal demand and international shipping times, orders typically arrive within 2–4 weeks.
What if I don’t receive my order?
If your package hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Our prices are displayed tax-free. Your country’s customs office may apply import taxes, duties, or fees when the parcel arrives.
These charges are the customer’s responsibility.
How do I return an item?
Simply email us at info@defrostcars.com and we’ll guide you through the return process.
What if my item is damaged, defective, or incorrect?
Email us with your order number and clear photos of the issue.
We’ll resolve your case as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
Card refunds usually appear within 7–10 business days after we receive your return.